Privacy Policy

Introduction

Example Plumbing & Heating ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our website.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, postal address, and postcode that you voluntarily provide when contacting us or requesting a quote.
• Property Information: Details about your property that are relevant to providing heating system assessments, quotes, and installations.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide you with quotes for our services.
• To deliver, maintain, and improve our heating installation and servicing services.
• To process Boiler Upgrade Scheme (BUS) grant applications with Ofgem on your behalf.
• To comply with legal obligations, including Gas Safe and MCS certification requirements.
• To send you relevant information about our services, with your consent.

Data Sharing

We do not sell your personal information. We may share your data with:

• Ofgem: For Boiler Upgrade Scheme grant processing.
• Certification Bodies: MCS, Gas Safe Register, RECC, and NAPIT as required for compliance and quality assurance.
• Insurance Providers: As necessary for warranty and insurance claims.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Installation records are retained for the duration of any applicable warranty period.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, you have the following rights:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate personal data.
• The right to request deletion of your personal data.
• The right to object to processing of your personal data.
• The right to data portability.
• The right to withdraw consent at any time where processing is based on consent.

Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. You can set your browser to refuse all or some browser cookies. If you disable cookies, some parts of our website may become inaccessible or not function properly.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: